Felicebet KYC & AML Policy

KYC, or Know Your Customer, refers to the process by which Felicebet confirms the identity of individuals who register and use the platform. This process involves collecting and verifying personal data to ensure that each account belongs to a real, identifiable person who meets the eligibility criteria for using the service.

AML, or Anti-Money Laundering, refers to a broader set of controls designed to prevent the platform from being used to process funds linked to illegal activity. These controls include transaction monitoring, account reviews, and reporting obligations that help ensure financial activity on the platform remains lawful.

The Role of KYC and AML in Online Gaming

KYC and AML procedures serve several practical functions:

• Confirming the identity of each account holder before funds are processed;
• Preventing the use of false or stolen identities during registration;
• Detecting and reporting suspicious activity that may indicate financial misconduct;
• Supporting fair play by ensuring all users operate under verified, legitimate accounts;
• Fulfilling reporting obligations required by applicable regulatory frameworks.

These measures benefit all users by maintaining a platform environment built on transparency and accountability.

Felicebet may request identity verification at various stages of account activity. Verification is not triggered solely by account registration; it may also be initiated by specific account actions or compliance thresholds.

Circumstances That May Require Verification

Users may be asked to complete ID verification in the following situations:

• Upon registration, to confirm eligibility and account ownership;
• Before a withdrawal is processed, to confirm that funds are being released to the correct account holder;
• When account activity is flagged during transaction monitoring;
• To confirm the age of the account holder and ensure legal participation in gaming activities;
• When additional information is needed to meet ongoing regulatory requirements;
• Following changes to account details, such as a new payment method or updated personal data.

Benefits of Completing Verification

Completing verification offers users a range of practical advantages:

• Faster processing of withdrawal requests;
• Reduced risk of account suspension due to unresolved compliance queries;
• Improved account security and protection against unauthorized access;
• Continued access to all platform features without interruption.

Verification is a shared obligation. It protects both the platform and its users by ensuring that only eligible, correctly identified individuals can operate accounts and access funds.

During the document submission process, users may be asked to provide a combination of personal and financial documents. The specific requirements may vary depending on the account holder’s circumstances and the nature of the verification request.

Identity Documents

Documents typically accepted to confirm identity include:

• A valid government-issued passport;
• A national identity card;
• A government-issued driver’s license with a photograph.

All documents must be current, legible, and display the account holder’s full name and date of birth.

Proof of Address

To confirm residential address, the following may be requested:

• A recent utility bill (electricity, gas, or water) issued within the last three months;
• A bank statement or official financial correspondence showing the account holder’s name and address;
• A government-issued document confirming residential address.

Payment Method Verification

Felicebet may request documentation to confirm ownership of the payment method used:

• A bank statement showing account holder name and partial account number;
• A screenshot or confirmation from a digital wallet or payment provider;
• A card statement where applicable.

Additional Supporting Materials

In certain circumstances, further documents may be requested to support compliance checks. These may include documentation related to the source of funds or the nature of account activity. Users will be notified clearly of any such requests and the deadline for submission.

The verification process at Felicebet is structured to be straightforward. Users are guided through each step and informed of any outstanding requirements.

Steps in the Verification Process

1. A verification request is issued to the account holder, either automatically or following a compliance review.
2. The user submits the required documents through the designated account portal or via the specified communication channel.
3. Submitted documents are reviewed by the compliance team for completeness and authenticity.
4. The account holder is notified of the outcome, including whether verification has been approved or if additional information is required.
5. If further documentation is needed, a follow-up request is issued with clear instructions.

Processing Times

Verification checks are typically completed within a reasonable timeframe following the receipt of all required documents. Processing times may vary depending on the volume of requests and the complexity of the review. Users are encouraged to submit clear, high-quality copies of all requested documents to avoid unnecessary delays.

Follow-Up Requests

If a submitted document is unclear, expired, or insufficient to satisfy the verification requirements, the compliance team may request a replacement or an alternative document. Users will be notified directly and provided with guidance on how to resubmit. Account functionality may remain restricted until all outstanding verification requirements are fulfilled.

Felicebet applies a structured set of anti-money laundering measures designed to prevent the platform from being used for unlawful financial activity. These controls are integrated into daily platform operations and apply to all registered users.

Core AML Controls

The following measures form the foundation of the platform’s AML framework:

• Ongoing transaction monitoring to identify unusual or irregular account activity;
• Risk-based assessments applied to accounts based on deposit and withdrawal behavior;
• Periodic account reviews to verify that user activity aligns with the information provided during registration;
• Enhanced due diligence applied to accounts that display elevated risk indicators;
• Reporting obligations fulfilled in accordance with applicable anti-money laundering legislation.

Detection and Escalation

Accounts associated with suspicious activity are subject to additional scrutiny. Depending on the outcome of the review, Felicebet may:

• Request further documentation from the account holder;
• Temporarily restrict account functionality pending the outcome of the review;
• File a report with the relevant regulatory or financial intelligence authority;
• Suspend or close the account if the review identifies a violation of this policy.

All AML procedures are conducted in accordance with applicable legal obligations and international financial compliance standards.

Felicebet uses a combination of automated systems and manual oversight to monitor financial activity across the platform. Transaction monitoring is a continuous process that applies to all account holders, regardless of account status or transaction volume.

Automated Monitoring Systems

Automated tools are used to:

• Flag transactions that deviate from an account’s established activity patterns;
• Identify deposits or withdrawals that exceed defined risk thresholds;
• Detect repeated or structured transactions that may indicate attempts to circumvent compliance procedures;
• Generate alerts for accounts displaying behavior associated with suspicious activity.

Manual Review Procedures

Flagged transactions are escalated to the compliance team for manual review. Analysts assess the full context of the account’s activity before determining the appropriate course of action. Users may be contacted during this process to provide clarification or additional documentation.

Risk-Based Assessment

Felicebet applies a risk-based approach to account management. Each account is assessed according to factors including:

• The frequency and volume of financial transactions;
• The origin of deposited funds;
• The consistency of activity with the account holder’s stated profile;
• The use of multiple payment methods or frequent changes to payment details.

Accounts classified as higher risk may be subject to more frequent reviews and enhanced document submission requirements.

In certain circumstances, Felicebet may request information about the origin of funds deposited into a user’s account. This process is a standard component of responsible financial operations and supports ongoing compliance with anti-money laundering obligations.

When Source of Funds Checks May Apply

Source of funds verification may be initiated in the following situations:

• When account activity suggests a significant or unusual pattern of deposits;
• When an account holder’s transaction history does not align with their stated profile;
• During enhanced due diligence reviews for accounts assessed as higher risk;
• As part of a broader compliance investigation.

Types of Documentation That May Be Accepted

To support a source of funds review, the following types of documentation may be considered:

• Recent payslips or employment contracts;
• Bank statements covering a relevant period;
• Tax returns or official financial assessments;
• Documentation confirming a business transaction, investment proceeds, or inheritance.

Purpose of These Checks

Source of funds checks are not intended to be intrusive. Their purpose is to ensure that funds processed through the platform originate from lawful sources. Cooperation with these requests enables users to maintain full account access and supports the platform’s compliance with applicable reporting obligations.

Certain activities are strictly prohibited under the Felicebet KYC and AML policy. Users found to have engaged in any of the following may face account restrictions, suspension, or termination.

Identity and Registration Violations

The following identity-related activities are not permitted:

• Registering an account using false, incomplete, or misleading personal data;
• Submitting fraudulent documents during the document submission process;
• Impersonating another individual or using a third party’s identity to create or operate an account.

Financial Misconduct

The following financial activities are prohibited:

• Depositing funds originating from unlawful sources;
• Conducting transactions on behalf of a third party without authorization;
• Structuring deposits or withdrawals in a manner designed to avoid triggering compliance checks;
• Using the platform to process or conceal funds associated with illegal activity.

Circumventing Verification Procedures

Attempts to bypass or obstruct the verification process are not permitted, including:

• Refusing to provide requested documentation without valid reason;
• Submitting altered or manipulated documents;
• Creating multiple accounts to avoid compliance requirements.

Consequences of Violations

Felicebet reserves the right to restrict account access, withhold funds pending investigation, and report relevant activity to the appropriate regulatory or law enforcement authorities where required by applicable law.

Accounts registered on Felicebet may be subject to periodic compliance checks as part of the platform’s ongoing risk management framework. These reviews are conducted in accordance with regulatory requirements and are not limited to new or recently active accounts.

Triggers for Additional Review

A compliance review may be initiated in the following circumstances:

• A significant change in the frequency or volume of account transactions;
• The use of a new or unverified payment method;
• An update to personal account details that requires reconfirmation;
• Automated alerts generated by the transaction monitoring system;
• A request from a regulatory or financial authority.

What Happens During a Review

During an account review, Felicebet may:

• Request updated documentation to reconfirm the account holder’s identity or address;
• Temporarily suspend withdrawal processing until the review is complete;
• Review historical transaction records associated with the account;
• Contact the account holder directly to request clarification.

Duration and Outcome

Compliance reviews are completed within a reasonable timeframe. Users are informed of the outcome and any further steps required. Accounts that successfully pass a review continue to operate without restriction. Accounts where issues are identified may be subject to additional conditions or, in serious cases, permanent restrictions.

All registered users of Felicebet are required to comply with the obligations set out in this KYC and AML policy. These responsibilities apply from the point of registration and continue for the duration of account activity.

Accuracy of Information

Users are required to:

• Provide complete and accurate personal information during registration;
• Ensure that all submitted documents are genuine, current, and belong to the account holder;
• Refrain from using false or misleading information at any stage of the verification process.

Maintaining Updated Account Details

Account holders are responsible for keeping their account information current. This includes:

• Notifying the platform of any changes to personal details, such as address or legal name;
• Updating payment method information when a previously used method is no longer valid;
• Resubmitting documents when requested following a change in account information.

Cooperation With Verification Requests

Users are expected to:

• Respond promptly to verification requests issued by the compliance team;
• Submit all requested documentation within the specified timeframe;
• Provide additional information or clarification when requested as part of a compliance review.

Compliance With Platform Requirements

Continued use of Felicebet constitutes acceptance of the obligations outlined in this policy. Failure to meet these responsibilities may result in restricted account access or the suspension of financial transactions until outstanding requirements are fulfilled.

All personal data and documents submitted to Felicebet as part of the verification process are handled with strict confidentiality. The platform applies security measures designed to protect user information throughout the collection, storage, and review process.

How Personal Data Is Used

Information collected during ID verification is used exclusively for the following purposes:

• Confirming the identity and eligibility of the account holder;
• Fulfilling KYC and AML compliance obligations;
• Supporting regulatory reporting requirements where legally mandated;
• Reviewing account activity as part of ongoing compliance monitoring.

Data Storage and Retention

Documents and personal data submitted for verification are retained in accordance with applicable data protection legislation and regulatory retention requirements. Data is not held for longer than is necessary to fulfill its compliance purpose, subject to legal obligations that may require extended retention periods.

Security Measures

Felicebet applies the following security measures to protect submitted information:

• Encrypted storage of all personal documents and account data;
• Access controls that limit internal access to authorized compliance personnel only;
• Regular audits of data handling procedures to ensure ongoing compliance with security standards.

Third-Party Disclosure

Personal data submitted during the verification process is not shared with third parties except where required by law, regulation, or the instructions of a relevant authority. Users may refer to the platform’s Privacy Policy for further detail on data handling practices.

The Felicebet KYC and AML policy is subject to periodic revision. Updates may be made to reflect changes in applicable legislation, regulatory guidance, operational procedures, or industry standards related to anti-money laundering and counter-terrorism financing compliance.

Reasons for Revision

Policy updates may be required in the following circumstances:

• Changes to applicable anti-money laundering or data protection legislation;
• New guidance issued by relevant regulatory authorities;
• Amendments to the platform’s internal compliance procedures;
• Developments in financial crime prevention standards that affect platform operations.

How Users Are Informed

Users may be notified of material policy changes through:

• A notice published on the Felicebet website;
• An update to the policy’s effective date displayed at the top of this page;
• Direct communication where a change materially affects a user’s account obligations.

Reviewing the Current Policy

Users are encouraged to review this policy periodically to remain informed of their obligations. Continued use of the platform following a policy update constitutes acceptance of the revised terms. If a user disagrees with any changes to this policy, they should contact the support team or discontinue use of the platform.