Felicebet Privacy Policy

Felicebet collects various categories of personal information to operate its platform effectively and provide a secure, functional experience for all registered users. The scope of data collected depends on how a user interacts with the platform and the services accessed.

Account and Identity Information

When a user registers an account, basic identifying details are required. This typically includes:

• Full legal name;
• Date of birth;
• Email address;
• Username and password;
• Residential address.

This information is used to verify identity, create and manage the user account, and comply with applicable verification requirements.

Contact and Communication Data

Contact details provided during registration or customer support interactions are stored to facilitate communication. These may include:

• Phone number;
• Email correspondence records;
• Support chat transcripts;
• Feedback or complaint submissions.

Transaction and Financial Records

All deposit, withdrawal, and wagering activity generates transaction records. These records support account balance management, dispute resolution, fraud monitoring, and compliance with financial reporting obligations.

Device and Technical Information

When a user accesses the platform, certain technical data is collected automatically. This may include:

• IP address;
• Browser type and version;
• Device model and operating system;
• Session timestamps and duration.

This data helps maintain platform security and improve service performance.

Usage and Behavioral Data

Information about how users navigate and interact with the platform is gathered to understand usage patterns and optimize the online experience. This includes pages visited, features used, and general browsing activity within the platform.

Customer Support Interactions

When users contact the support team, the content of those interactions is recorded. This supports quality assurance, accurate follow-up, and the resolution of outstanding issues.

The personal information collected through Felicebet is used for clearly defined purposes, all of which support the delivery of a secure, compliant, and functional platform. User data is not exploited for purposes outside the scope described in this document.

Account Management and Service Delivery

Personal information is used to create and maintain user accounts, process registrations, and deliver the core services available on the platform, including casino games and sportsbook functions.

Transaction Processing

Financial data is processed to handle deposits, withdrawals, and wagering activity accurately. This ensures account balances reflect all transactions in a timely and correct manner.

Identity Verification and Compliance

User information supports verification procedures required under applicable regulatory frameworks. This includes confirming that users meet eligibility requirements, including age and location, before accessing real-money services.

Security Monitoring and Fraud Prevention

Collected data is analyzed to detect suspicious activity, unauthorized access attempts, and potentially fraudulent behavior. This protects both individual users and the integrity of the platform.

Customer Support

Personal and interaction data enables the support team to assist users effectively, track ongoing issues, and provide accurate, contextual responses to inquiries.

Marketing Preferences

With user consent, contact information may be used to send promotional communications, updates about platform features, or notifications about relevant offers. Users retain the ability to manage these preferences at any time.

Platform Improvement

Aggregated and anonymized usage data helps identify areas where the platform can be improved, including performance optimization, interface adjustments, and feature development.

Felicebet uses cookies and similar tracking technologies to support core platform functions and improve the overall online experience for users. These tools operate in the background and do not collect sensitive personal information on their own.

What Cookies Are

Cookies are small text files placed on a user’s device when visiting a website. They store limited information that helps the platform recognize returning users, retain session data, and maintain settings across visits.

Types of Cookies Used

Different categories of cookies serve specific functions:

• Session cookies: Temporary files that expire when the browser is closed, used to maintain a logged-in session during platform use;
• Persistent cookies: Files stored for a defined period to remember preferences across multiple visits;
• Analytical cookies: Used to collect aggregated data about how users interact with the platform, supporting performance improvements;
• Functional cookies: Help the platform recall user settings and display personalized content based on previous interactions.

Purpose of Tracking Technologies

Beyond cookies, related technologies such as web beacons and pixel tags may be used to measure the effectiveness of communications, analyze traffic sources, and support basic platform analytics. These tools help ensure the platform functions as intended and that the browsing experience is consistent.

Managing Cookie Preferences

Users can control cookie settings through their browser preferences. Disabling certain cookies may affect the availability or performance of specific platform features. More detailed information on cookie management is available through browser documentation.

Felicebet does not sell personal information to third parties. Data sharing occurs only in circumstances where it is necessary to support platform operations, fulfill legal obligations, or provide services that users have requested.

Service Providers

Third-party companies that assist in delivering platform services may receive access to limited user data. These providers operate under contractual obligations that restrict how they may process information and require them to maintain appropriate security standards. Examples include:

• IT and hosting infrastructure providers;
• Customer communication platforms;
• Anti-fraud and security monitoring services.

Payment Processors

Financial transactions are processed through specialized payment providers. These entities receive transaction data necessary to complete deposits and withdrawals securely. Payment processors maintain their own compliance obligations under applicable financial regulations.

Identity Verification Partners

To meet regulatory requirements, identity and age verification may be conducted with the assistance of specialized third-party providers. These partners access only the personal information required to complete the verification process.

Analytics Providers

Aggregated and, where possible, anonymized data may be shared with analytics services to support platform performance monitoring and usage analysis. Such providers do not receive information that identifies individual users.

Regulatory and Legal Obligations

User information may be disclosed to regulatory authorities, law enforcement agencies, or other official bodies when required by applicable law, court order, or regulatory direction. Disclosure in these circumstances is not a matter of discretion but of legal obligation.

Handling financial information responsibly is a core aspect of platform operations at Felicebet. Transaction data is managed with strict controls designed to protect users and maintain the integrity of all financial activity.

Secure Payment Processing

All payment transactions are conducted through established, regulated payment channels. Financial information submitted during deposit or withdrawal processes is transmitted using encrypted connections to prevent interception or unauthorized access.

What Transaction Data Includes

The platform records and retains information related to financial activity, including:

• Deposit and withdrawal amounts and timestamps;
• Payment method types used;
• Transaction reference numbers;
• Account balance changes;
• Currency and conversion records where applicable.

Transaction Monitoring

Financial activity is monitored on an ongoing basis to identify irregular patterns that may indicate fraud, money laundering, or other prohibited conduct. This monitoring is conducted in accordance with applicable anti-money laundering and counter-financing of terrorism requirements.

Verification Procedures

Before processing withdrawals or when significant deposits are made, additional identity or payment method verification may be requested. This protects users against unauthorized transactions and ensures that funds are directed correctly.

Data Handling by Payment Partners

Payment processors and financial institutions involved in processing transactions operate under their own regulatory frameworks. Users are encouraged to review the privacy documentation provided by their chosen payment method for further details on how financial data is managed at that level.

Personal information collected through Felicebet is stored securely and retained for periods that reflect both operational needs and applicable legal requirements. Retention practices are determined by the nature of the data and the purpose for which it was collected.

General Retention Principles

Information is retained only for as long as it is necessary to fulfill the purpose for which it was collected, unless a longer retention period is required or permitted by law. Once data is no longer needed, it is disposed of or anonymized in a secure manner.

Factors That Influence Retention Periods

Several factors affect how long specific categories of information are stored:

• Regulatory requirements that mandate the preservation of certain records for defined periods;
• The duration of the active account relationship between the user and the platform;
• Ongoing dispute, investigation, or legal proceedings that require records to be preserved;
• Fraud prevention and security purposes that necessitate historical data analysis.

Account History and Records

Transaction history, account activity logs, and communication records are retained to support accurate account management and to assist in the resolution of disputes or inquiries that may arise after a transaction has occurred.

Account Closure

Following the closure of a user account, certain categories of personal information may continue to be retained in accordance with applicable regulatory obligations. This does not mean the information remains in active use; it is stored securely and accessed only when legally required.

Data Storage Locations

Information may be stored on secure servers located within or outside the jurisdiction of the user. Appropriate technical and organizational measures are applied regardless of the storage location.

Protecting user information is a priority across all aspects of platform operations. Felicebet applies a range of technical and organizational safeguards designed to minimize the risk of unauthorized access, data loss, or misuse of personal information.

Encryption and Secure Connections

Data transmitted between users and the platform is protected using industry-standard encryption protocols. This applies to account login, financial transactions, and all personal information submitted through the platform.

Access Controls

Access to personal information within the organization is restricted to personnel who require it to perform their specific functions. Permissions are granted based on role and necessity, and access is reviewed on a regular basis.

Account Protection Measures

Users are supported in protecting their own accounts through measures that include:

• Password requirements that encourage strong credentials;
• Session management controls that log out inactive users;
• Notifications for account activity that may indicate unauthorized access.

Monitoring and Incident Response

Platform systems are monitored to detect potential security incidents. In the event of a confirmed data security issue that may affect users, appropriate notification procedures are followed in line with applicable requirements.

Ongoing Security Practices

Security measures are reviewed and updated periodically to account for evolving risks and advancements in protective technology. No system can guarantee absolute security, but consistent practices reduce exposure to known threats.

User Responsibility

Users share a role in maintaining account security. Keeping login credentials confidential, avoiding shared devices for account access, and reporting suspicious activity promptly all contribute to a more secure experience.

Users of Felicebet have rights in relation to their personal information, subject to applicable law and platform verification requirements. These rights support transparency and give users a degree of control over how their data is managed.

Access to Personal Information

Users may request a summary of the personal information held about them. Upon verification of identity, the platform will provide the information in a format that is accessible and understandable.

Correction of Inaccurate Data

If a user believes that personal information held about them is inaccurate or incomplete, a correction request can be submitted. The platform will review and update records where the inaccuracy is confirmed.

Marketing Preference Management

Users who receive marketing communications may update their preferences at any time. Options for opting out of promotional messages are available through account settings or by contacting the support team directly.

Data Deletion Requests

In certain circumstances, users may request the deletion of personal information associated with their account. The ability to fulfill such requests may be limited by legal, regulatory, or contractual obligations that require information to be retained for defined periods.

Account Management Options

Users retain control over their account settings, including the ability to update contact details, modify notification preferences, and request account closure where permitted.

Submitting a Privacy Request

Requests related to personal data rights can be directed to the platform’s support team. All requests are reviewed in accordance with applicable privacy standards and responded to within a reasonable timeframe. Identity verification may be required before a request is processed.

As an online platform operating across multiple jurisdictions, Felicebet may process and store user information in countries other than the one in which a user is located. This is a common operational characteristic of global digital services.

Reasons for International Transfers

International data transfers may occur because:

• The platform’s servers or hosting infrastructure are located in a jurisdiction different from the user’s country of residence;
• Third-party service providers engaged to support platform operations are based in other countries;
• Regulatory or compliance requirements necessitate the processing of information across borders.

Safeguards for Cross-Border Data

When personal information is transferred internationally, appropriate measures are implemented to maintain the same standard of protection that would apply domestically. These safeguards may include:

• Contractual agreements with third-party recipients that establish data protection obligations;
• Technical controls that limit access and ensure secure transmission;
• Assessment of the data protection standards applicable in the destination jurisdiction.

User Awareness

By using the platform and providing personal information, users acknowledge that their data may be processed in jurisdictions outside their own. Where relevant protections apply, those protections remain in force regardless of where processing occurs.

Contact for Transfer-Related Inquiries

Users with specific questions about how their data is handled in an international context may direct inquiries to the support team, which can provide further detail on the safeguards in place.

Felicebet is an online casino and sportsbook platform intended exclusively for adult users who meet the minimum age requirements applicable in their jurisdiction. The platform does not knowingly collect, process, or retain personal information from individuals who do not meet these eligibility criteria.

Age Eligibility Requirements

All users are required to confirm their age during the registration process. In jurisdictions where the minimum legal gambling age is 18, no individual below that age is permitted to create an account or access real-money services. Where local law sets a different minimum age, that standard applies.

Verification Procedures

Identity and age verification procedures form part of the account opening process. Users may be required to provide documentation confirming their date of birth before certain services become accessible. These checks are conducted to prevent underage access and to comply with applicable regulatory requirements.

Collection of Minor’s Data

If it is discovered that personal information has been collected from an individual who does not meet the minimum age requirement, that information will be deleted promptly. Account access will be suspended pending review and terminated if the eligibility breach is confirmed.

Parental Awareness

Parents and guardians are encouraged to monitor the online activity of minors in their household. If there is reason to believe that a minor has accessed the platform or submitted personal information, the support team should be contacted immediately.

The privacy practices described in this document may be revised over time. Felicebet reserves the right to update this policy periodically to reflect changes in applicable law, regulatory requirements, platform operations, or data processing practices.

Reasons for Policy Revisions

Updates to this document may be prompted by:

• Changes in applicable data protection legislation or regulatory guidance;
• The introduction of new platform features or services that affect data collection or processing;
• Changes in the categories of third parties with whom user information is shared;
• Operational changes to how data is stored, secured, or retained.

How Users Are Informed

When significant changes are made to this policy, users may be notified through:

• A notice displayed on the platform;
• A communication sent to the registered email address;
• An update to the policy’s effective date, clearly visible on this page.

Reviewing Updated Policies

Users are responsible for reviewing this document periodically to remain informed of how their personal information is handled. Continued use of the platform following the publication of an updated policy constitutes acknowledgment of the revised terms.

Version and Effective Date

The most current version of this policy supersedes all previous versions. The effective date of the current version is indicated at the top or bottom of this document where applicable.

This document has outlined the key principles that guide how personal information is managed across the Felicebet platform. The following points provide a concise reference for users who wish to review the core aspects of the privacy framework in brief.

Data Collection

Personal information is collected during account registration, through platform use, and in connection with financial transactions and customer support interactions. The categories collected include identity details, contact information, transaction records, device data, and usage information.

Information Usage

Collected data is used to operate and maintain the platform, process transactions, verify user eligibility, prevent fraud, deliver customer support, and improve services. Marketing communications are sent only where user consent has been obtained.

Security Standards

Technical and organizational security measures are applied to protect user data, including encryption, access controls, and ongoing system monitoring. These practices are reviewed regularly and updated as needed.

Data Sharing

Personal information is shared with third parties only where necessary to support platform operations or fulfill legal obligations. Data is not sold. Third-party recipients are subject to appropriate data protection obligations.

User Rights

Users may request access to their personal information, submit corrections, manage marketing preferences, and, in applicable circumstances, request data deletion. Requests are processed subject to identity verification and applicable legal requirements.

Policy Updates

This policy is subject to periodic revision. Users are encouraged to review it regularly. Continued platform use following a policy update indicates acknowledgment of the revised content.

Contact

For questions or requests related to personal data, users may contact the Felicebet support team through the channels available on the platform.